Open consultation on the Consumer Rights Directive

Risk & Policy Analysts Ltd (RPA), together with CSES and EPRD, has been contracted by the European Commission (DG Justice) to support the evaluation of the Consumer Rights Directive (Directive 2011/83/EU).

The Directive was adopted in 2011 and is applicable from 2014.  The Directive supports a real business-to-consumer (B2C) internal market, striking the right balance between a high level of consumer protection and the competitiveness of enterprises. The Directive has a particular emphasis on distance contracts and those contracts negotiated away from business premises.

The objective of the study is to collect data and information on how the Directive is viewed by consumers and businesses in the following countries:  Bulgaria, Cyprus, Czech Republic, Germany, Estonia, Finland, Greece, France, Ireland, Italy, Lithuania, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, United Kingdom as well as authorities and ECCs across the EU.

To assist with this study we are inviting stakeholders to complete short questionnaires, available here.

The deadline for submitting your responses is the 16 September 2016.